Slack

This page will show you how we use Slack at Terra, including daily check-ins, how to ask for help, and how to organize conversations.

What is Slack?

Slack is Terra’s main communication hub. It’s where we coordinate daily work, ask questions, share updates, and keep all teams connected — especially because we work remotely and across multiple time zones.

We use Slack to:

• communicate quickly without emails
• stay aligned on daily priorities
• ask for help and unblock tasks
• keep project discussions organized in their channels
• centralize important project info using Canvas
• reduce noise by using threads, icons, and structured messages

Slack is our virtual office. Keeping it clear, structured, and easy to navigate helps every project move faster.

Useful Link

Official Slack Help Center

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Channels

Project Channels

Every project at Terra has two Slack channels, this makes

• International Channel
  Example: #sei
  For communicating with everyone involved in the project — including PMs, designers, and teammates outside the EU dev team.

• EU Dev Channel Example: #sei-europe
  For internal communication within the EU development team. Here you can speak in Spanish and coordinate more quickly. Usually you will only be added to the EU channel unless the international team needs to communicate directly with you.

This is important because, this way:

• only the people working on that project are notified
• the context stays in one place
• other teams are not distracted unnecessarily

Tip

Make sure you’re in the channels for the project you’re assigned to.

General Channels

There are also several general Terra channels such as #dev, #staff, #plants-and-pets…) — you will discover them gradually. Only use generic channels when the topic is strictly unrelated to a specific project.

Feel free to organize or group your channels however works best for you.

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Threads

Threads help keep conversation organized and visually clean. We use icons to give context to each thread:

Icon	Type	When to Use It	Example
🔵	Information	Status updates, progress, deliveries, PRs, general communication.	🔵 Status of Service Pages — all service pages are now working fine with the same structure
🟡	Technical Question	When you’re blocked, unsure, or need technical help from another dev.	🟡 Handler X — Anyone knows why handler X isn’t loading in the build?
🔴	Urgent	Critical issues or blockers that stop the project. Use only when truly urgent.	🔴 Stage is down on WP Engine — I can’t continue with QA.

All updates related to a task should stay within its thread.

Threads best practices

• If a question is resolved, write the answer in the thread and edit the thread title with a ✅ to mark it as solved.
• If there is an update in a task share it in the thread.
• If someone is asking something and you’re taking a look at it, use 👀 to let others know that you’re handling it

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Daily Check-In

At the start of your workday, post a short message in #dev with what you’ll be working on. This helps the whole team understand your focus and allows PMs to plan more effectively.

Good morning! Today I’ll be working on:
- Onboarding: Updating TerraDocs
- NET · Homepage · QA Missing Title
- SEI · Service Page · Batch 1: Life Science

Note

Only write the ClickUp cards or tasks you realistically think you can complete on that day. Your manager uses this to balance workload across the team — not as a performance metric.

Before your shift ends, update the thread of your check-in and tag your manager. This keeps channels clean while still documenting your progress.

Update!
- Onboarding: Updating TerraDocs ✅
- NET · Homepage · QA Missing Title ⏰ - On it
- SEI · Service Page · Batch 1: Life Science ❌
+ Internal: Fix header-cache ✅

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Lunch and Availability

Because the team is distributed across countries and time zones, we ask you to use an icon (related to food) to indicate you are having lunch. This helps others understand you are temporarily unavailable.

You’ll find several other icons like:

• 🌴 → for your vacationing
• ⛔ → if you’re unavailable for a period of time
• 🕐 → when you have a special working hours (for example, you enter earlier or leave earlier than unsual)
• 😷 → when feeling unwell
• 🧠 → when you’re focused

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Canvas

Each channel can have several Canvas at the top, which contains important project information.

Each project has its own Canvas, but you’ll usually find:

• Links or Essentials → usually filled with access links
• CallSheets → a guide for the sync call of the project. If you need something to discuss in the call, you put it here.
• Scopes → client requirements of the project, project scope, approved decisions

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Good Slack Practices

To keep Slack clean and functional:

• Use threads
• Accompany your threads with a loom when needed
• Create threads with context (🔵 / 🟡 / 🔴)
• When a doubt is solved in a thread, edit it with a ✅
• If someone is asking something and you’re taking a look at it, use 👀 to let others know that you’re handling it
• Keep channels organized
• Update your threads with the solution of your question or status of your task
• Check the Canvas before asking
• Keep discussions in the right channel